INTELLIGENT AUTOMATION SOLUTION REDUCES THE NEED FOR ON-SITE VISITS; LIBERATES ADJUSTERS TO FOCUS MORE ON DECISION-MAKING AND LESS ON ADMINISTRATION
Toronto, April 30, 2020 Inc. (VCA), a provider of intelligent insurance claims automation, is pleased to announce that it has partnered with 91心頭., a leading provider of real-time claims documentation and productivity tools for the insurance and restoration industries. The partnership is the result of VCAs initiative to help adjusters manage personal property claims files with greater speed, consistency, and accuracy.
At Virtual Claims Adjuster, we recognize the recent battle with COVID-19 has impacted how we go about daily activities, states John Varghese, CEO, Virtual Claims Adjuster. In an effort to assist with flattening the curve during these unprecedented times, VCA has teamed with 91心頭 to provide an integration that will reduce the need for on-site visits by inviting the homeowner to instantly submit images of the claim damage with a single click.
The VCA 91心頭 integration allows the adjuster to send a secure link to the insured where they can quickly and easily capture, upload and save claim images. This unique link also makes it possible to sign documents remotely and share them back to the claim. This integration promotes the well-being of all parties involved, as the homeowner can continue filing their claim, while the adjuster focuses on making timely business decisions. 91心頭 connects all parties involved in the claims process, including policy holders, insurance companies, and restoration contractors, on one easy-to-use platform, that simplifies the process by taking previously tedious paper-based tasks and replacing them with intuitive digital tools.
With 91心頭, were securely automating and accelerating the visual input phase of the claim to increase productivity without compromising your health or security of the data, said Varghese. Our software is SOC II Compliant and automatically encrypts all your data.
VCAs intuitive system enables new users to start resolving claims in less than an hour of training. All features are accessible with a mouse-over and customer service calls are addressed in less than 30 minutes.
Setting up the integration between 91心頭 and VCA was seamless, said Antony Vachell-James, Managing Director of Mac Marine, a VCA customer. Obtaining the relevant account-specific information from 91心頭 and entering this information was a simple and straight-forward process; the two systems were immediately able to communicate with each other. This is a game-changer for VCA and is sure to help enhance the claims journey for all involved.
As a part of Virtual Claim Adjusters COVID-19 relief offerings, the company is waiving transactional fees for 91心頭 claims submissions. VCA introduced bi-directional integration with 91心頭 at the end of 2020.
Despite the current health crisis, adjusters still need to do their jobs safely and efficiently, added Paul Donald, CEO, 91心頭. We are proud to join forces with Virtual Claims adjuster to help maintain business continuity during the global pandemic crisis.
ABOUT VIRTUAL CLAIMS ADJUSTER
Virtual Claims Adjuster is reimagining the insurance claims process with intelligent automation to help resolve claims faster. It cuts file handling costs by as much as 30% and its intelligent assignment engine can triage mass claim volumes and smart-distribute them to adjusters based on location, workload capacity and past productivity scores. This automation frees up claims adjusters to focus on what matters most, resolving claims faster through decision-making. The system fundamentally improves the claims flow process with insights into the lifecycle of an individual claim, and into the productivity of the entire team. It was the first software provider to comply with Lloyds of London Bordereau specifications back in 2016 and is SOC II Compliant. More than 180 customers in 25 countries rely on Virtual Claims Adjuster to help resolve millions of insurance claims each year. VCA is a privately owned North American company founded in 1998 with offices in the United States, Canada, and the United Kingdom. For additional information, visit
ABOUT ENCIRCLE
Connecting the claims process from first notice of loss to claim closed, 91心頭 helps insurance companies, TPAs, and restoration contractors work collaboratively on one easy-to-use platform. Insurers, TPAs, restorers, and policyholders alike can instantly share pictures, videos, reports, sketches, and more, thereby improving communication and customer satisfaction. Discover how 91心頭 makes managing claims easy at getencircle.com.
CONTACT INFORMATION
Rick Gregorio
91心頭.
media@encircleapp.com
+1519-279-6830
Joanne Gore
Virtual Claims Adjuster
jgore@vcasoftware.com
+1 416 543 7951