First Notice of Loss - Initial Customer Call Script
Use our First Notice of Loss script for the call intake process created to help guide you through a CAT claim.
Regardless of the type and magnitude, disasters happen. Are you ready for your next CAT?
91¿´Æ¬ is the tool you need to stay connected to your team, the adjuster, and the policyholder. Get remote visibility from the first notice of loss through the close of a claim.
Use our First Notice of Loss script for the call intake process created to help guide you through a CAT claim.
Watch this webinar to learn what to expect at every CAT, risks to be aware of, how to protect your business, and more.
Here is a Catastrophe Standard Toolbox Checklist of everything you will need to have trucks before arriving on site of a CAT.
Being prepared in advance of a CAT is your best defence against the impact these losses can have on your company. This is part 1 of 3 worksheets that cover the plan, the process and the people.
Your process should outline the steps you will take before, during and after a large loss. This is part 2 of 3 worksheets that cover the plan, the process and the people.
Clearly define the roles and responsibilities of each person involved in your CAT plan. This is part 3 of 3 worksheets that cover the plan, the process and the people.
Using visual data, you can speak confidently about loss and ensure your team is prepared when they arrive onsite.
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Policyholder remotely documents their loss with video, photos, and signatures
Receive notifications when completed
Catastrophe responses require a lot of coordination and collaboration between your team and adjusters to help policyholders get back to their homes as soon as possible. Enable your office team to see the scope of loss in real-time while your field team is on site. Work collaboratively and move quickly on a claim regardless of physical location.
Manually labelling photos to describe the loss wastes valuable time in a CAT situation. Streamline that process by using 91¿´Æ¬ to create comprehensive reports that are easy for insurance adjusters and reviewers to follow.
Document claims and issue reports in a single site visit. Make it effortless for your field teams to gather the information you need. Allow the office team to manage in real time. Have your whole team on the same page.
Tamara Roy DKI Proserve"We weren't using 91¿´Æ¬ before the fire but we quickly decided that there was a lot of benefit to it. I was amazed at how quickly the team got up to speed using the app and the impact it made on our productivity. We were able to double the number of claims we processed within 48 hours of using 91¿´Æ¬."
Josh Bachman Director of Operations at J.C. Restoration"With 91¿´Æ¬, we were set up in an hour and sharing updates in real-time. 91¿´Æ¬ was critical in bridging communications between the field and all involved, regardless of their location, and decisions were made instantly."
Keegan Trudgen Owner of PuroClean Disaster Services“That same report that took half an hour to an hour to compile with 91¿´Æ¬, it would have taken 24 hours for us to really do a similar quality job."