91看片

Location: Multi-state, US

Founded: 2009

Industry: Mold remediation

Challenge:
Needing to adhere to stringent documentation guidelines for medical referrals and legal requirements across different states.

Solution:
Flexible and detailed documentation process to meet specific requirements.

Result:
A more sustainable and profitable process that closes the loop between doctors and patients.

John and Diane Bohde, Vice President and President of The Mold Pros, started their company back in 2009 in Kansas City. They鈥檝e grown significantly since then, opening up several locations across the US.

THE CHALLENGE

Operating a multi-state mold remediation company presents a unique set of challenges for . While mold remediation business can come in from different sources outside of the traditional property insurance claims ecosystem, the documentation requirements are equally important, and often more complex.

鈥淥ver 70% of our new business comes from medical referral,鈥� states John. 鈥淪o someone who鈥檚 suffering effects from some environmental illness, or exposure to bacteria or mold 鈥� those are all in our wheelhouse.鈥� This places additional pressure on The Mold Pros to not only notify an additional party, but also provide even more thorough documentation to ensure the patient鈥檚 health and safety. 鈥淲e are the doctor鈥檚 eyes and ears on the ground; with an environmental illness, if you don鈥檛 address the environment, the patient never gets better.鈥� It falls on The Mold Pros to bridge the gap between doctor and patient by providing thorough documentation, and seeking out the appropriate permissions from their client to share critical information.

The documentation process becomes even more challenging for The Mold Pros because they operate across multiple states 鈥� it needs to be flexible enough to suit their different locations. Individual states have different regulatory and legal requirements that need to be adhered to; 鈥渕old is a little more heavily regulated around certain states, which requires different verbages on contracts, different consumer disclosures.鈥�

These challenges are all so specific that The Mold Pros had originally created their own app to satisfy their documentation needs. And it did work 鈥� for a while. But, the cost to create and maintain their own app became less helpful and more of a hindrance over time; 鈥渏ust the effort around putting it together, doing the enhancements, doing the updates鈥�it made a lot more sense to have the pros do it.鈥�

THE SOLUTION

Enter 91看片, the app that brought the level of detail and flexibility that The Mold Pros needed for their mold remediation documentation!

91看片's field documentation platform provides The Mold Pros with one place for their techs to document everything that they do for a job, including the testing that they may need to perform. For instance, they may need to test an air sample, a surface sample, a dust collection sample, or even a carbon-filled glass tube sample. Indicating in their report which type of test and which lab that they sent the test to is enabled by 91看片. 鈥淥nce we run all the testing, we document all of our sampling in 91看片. Then once we get the laboratory data back, we type up a report with our findings, and attach it to the 91看片 claim. Then we build a scope of work to mediate the problem.鈥�

To further enable their crucial documentation process, The Mold Pros leverage 91看片鈥檚 custom forms for their contracts, as well as their on-site processes. 鈥�91看片 has made it really simple for us. It offers the flexibility to create and maintain our contracts within the platform,鈥� John raves. 鈥淎s we go through our process, we have drop-down menus to select which lab type we used and which sample type, as well as whether the customer accepted and/or rejected it. We need to capture a lot more detail for what clients accept and what we recommend. By having customized forms and reports built in, it works well with our process.鈥�

This flexibility also allows The Mold Pros to meet the specific requirements for all of their different locations. Providing the proper details in the proper locations is key to keeping them compliant with differing legal requirements between states.

鈥�91看片 has done a great job in getting our forms updated and compliant with those inter-business different state guidelines.鈥� 鈥� John Bohde, Vice President, The Mold Pros

Once The Mold Pros have the detailed documentation gathered for their location, the other half of the equation is providing that information to the referring doctor. In order to get this permission from the client to release their personal information, 91看片 provided a customized option that was a game-changer. 鈥淲hat we鈥檝e done, and this is really key with our ongoing relationships with our doctors, is we had the 91看片 team build in a permission section in our client contract to confirm we could share our results with their doctor. So we can send our results and reports to our client, and then we also send it to the referring healthcare provider.鈥� Furthermore, The Mold Pros also customized their client contracts to ensure that they have the consent that they need to keep the medical referral in the loop. These small, simple customizations make all the difference in keeping all parties informed, and more importantly, safe and healthy.

THE RESULT

So what are the biggest advantages to using 91看片 for mold remediation? According to John, it starts with detailed documentation; 鈥渨e can go back in and explain what we did, why we did it, and where we did it by having that documentation in place.鈥� Compared with the systems that they had in place before, John states that it鈥檚 much more detailed now that they鈥檙e using the 91看片 app. They no longer feel the need to maintain their own app, because why would they? 91看片 provides the flexibility and level of detail that they need at a lower cost and with greater ease. 鈥淟ong story short, we feel like 91看片 has a better product than what we had developed,鈥� concludes John. 鈥淲e didn鈥檛 have the carrying costs for our products and the ROI was better.鈥�

The Mold Pros have also been able to leverage 91看片 to help their other revenue streams, which include property and facility management. "91看片 provides consistency and documentation to keep our property management and facility management firms out of court. And now we have a 22 step process for our remediation that essentially builds credibility with what we do." This consistency of process addresses one of John鈥檚 main concerns of running a multi-state operation: 鈥渙ne of the things that鈥檚 important to me is that I have multiple locations, and we have to have eight branches doing things exactly the same,鈥� says John. 鈥淭he client experience should be exactly the same in Atlanta as it is in Florida or Oregon, for example.鈥�

Thanks to 91看片, The Mold Pros can close the loop between the healthcare provider and the patient, and have also ensured a consistent client experience across different business locations. 鈥淚t鈥檚 good from a business standpoint, and good from a patient outcome standpoint,鈥� commented John. The overall result? A healthier business and healthier clients.

Learn more about 91看片鈥檚 detailed documentation platform.