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By: The 91看片 Team
Location: Central & Northwest Arkansas
Founded: 2018
Industry: Full service restoration
Challenge:
Changing field practices from manual to digital
91看片U learning platform
At least 50% time saved on first job using 91看片
91看片U training platform accelerates transition to digital field documentation.
For the past 3 years, 911 Restoration has been providing full-service restoration to Central and Northwest Arkansas. As president of the business, Chad Haynes is responsible for a team of eleven employees across two locations. Chad aspires to be the premier restoration company in the state and has built his business on a foundation of trust, honesty, and professionalism.
THE CHALLENGE
Chad was recently introduced to 91看片鈥檚 all-in-one field documentation solution at The Experience convention and trade show in Las Vegas. As a growing business, Chad found his field teams and his office staff challenged by the inefficiencies of using multiple, different platforms to transfer information from the field to the office. Technicians were focused on getting the job done properly and building trust with the client while doing their best to document with pen and paper, supplemented by smartphone photos uploaded to Dropbox.
THE SOLUTION
After a demo of 91看片, Chad was impressed by the prospect of making everyone on his team happy using a single, all-in-one solution -- to make it easier for his teams to document jobs quickly with pictures, notes, contents, and moisture readings in the field. And for all of that to be available in real-time to his team back in the office to create reports in minutes was really exciting.
THE RESULT
Just one day after completing training, the team was on a big contents job using 91看片 to document everything, taking 600 pictures and spending just a couple of days on-site. With every photo automatically time-stamped, labelled, and synced to the claim in real-time, it was visible immediately back at the office. Chad estimates that his team was at least 50% faster using 91看片 to document this job than previous jobs using manual processes. The office team was able to generate a professional report in minutes, without the nightmare of spending hours matching handwritten notes with inconsistently labelled photos from Dropbox.
There is always some degree of hesitation when investing and committing to new technology for a restoration business. Will it deliver on its promises? Will the team accept it and use it? Will it actually make life easier? After just a couple of weeks as a customer, Chad believes that 91看片 will quickly become his business鈥� single platform for field documentation and reporting. He plans to rely on 91看片U for ongoing learning to get the most out of the 91看片 platform as new features are added. Leveraging 91看片U, Chad can up skill his team and train new employees as soon as they come onboard, equipping them with the tools they need to be the most trustworthy and professional restorer in the state of Arkansas.
