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By: The 91看片 Team
Didn鈥檛 have a mobile documentation solution for their field teams and didn鈥檛 have consistent templates
91看片 for remote visibility and photo documentation.
Fast, efficient and consistent
QFB highly recommends 91看片 because it鈥檚 easy to use and customer service and support is amazing
Quality First Builders was incorporated in November of 1992 by John and Lisa Burket in Orlando, Florida. They handle both residential and commercial losses with a wide variety of specializations including flood mitigation, fire and biohazard cleanup and odour abatement. The company has a large team of experts that offer a personal touch and a one-on-one approach that their clients appreciate. They鈥檝e grown substantially over the years, but both John and Lisa continue to be active participants in day-to-day operations.
THE CHALLENGE
We sat down with John Burket - QFB Owner/President and Peter Liter, Quality Assurance Manager to talk about their 91看片 experience.
Before 91看片, the QFB team didn鈥檛 have a mobile documentation solution for their field teams. While their previous software tool was geared towards office use, the field teams were left using their personal phones to capture photos. And time-sensitive forms and documents could also take days to get back to the office when they were handled in a paper-based world. Sometimes it took 2-3 days for technicians to get back to the office and manually upload photos etc into their office software.
Not having a good mobile solution also meant they didn鈥檛 have consistent templates, so QFB field technicians didn鈥檛 always know what information they needed to capture.
THE SOLUTION
After hearing about 91看片 from other contractors and meeting our team at a tradeshow in New Orleans, the QFB team successfully deployed 91看片 in April 2018. Their office staff were able to set up templates in 91看片 ensuring their field techs knew exactly what information to capture using the mobile app. This information is instantly uploaded to the 91看片 web app so QFB office staff have immediate insight into the loss.
91看片 digitized custom forms which were previously being filled out with pen and paper (work authorizations, certificates of completion, etc.). This means the office and field teams now have easy-to-read PDF documents that are centralized in the 91看片 platform. Using 91看片鈥檚 Link tool, the QFB team can send these digitized documents in order to remotely capture the necessary signatures from their homeowners - even before arriving at the job site. No more waiting around for documents to come back to the office!
And deployment and training was easy. After just a few meetings with subcontractors, everything 鈥榡ust clicked鈥� for their teams of users.
鈥淥ur subs that are doing work on properties update photographs before they leave every night and document how far along they are. PM's can look at those photographs to make sure everything's where they want it to be. It's not going to circumvent on-site inspection, but it could potentially put out a fire before it starts if they see something off a little bit.鈥�
PETER LITER, QA MANAGER, QUALITY FIRST BUILDERS
THE RESULT
Using 91看片 is instantaneous. If there鈥檚 a problem in the field, it can be resolved quickly using the information that was captured in the 91看片 platform. The interface is very user-friendly and people latch onto it quickly.
QFB has been able to improve their processes and create consistency across all of their jobs as a result of using 91看片. Employees can easily generate reports and share them with adjusters and carriers in real-time. Accordingly, QFB has been able to get jobs approved by the carriers and get paid faster.
In addition to the platform, QFB values the exceptional customer service and support they get from 91看片. The support and success teams have been able to resolve issues quickly when they arise and email and phone response times are exceptional.
