Crossroads protects profits on water damage jobs using 91看片 Hydro

Location: Morgantown, West Virginia

Founded: 2007

Industry: Full-service emergency property restoration and decontamination services.

Challenge:
Pen and paper documentation leaving the business vulnerable to estimate scrubbing

Solution:
91看片 Hydro to guide technicians on water jobs and collect accurate documentation

Result:
Data integrity from the field for indisputable reports and justification for work

Crossroads鈥� field techs capture job details and ditch pen and paper for good with 91看片鈥檚 all-in-one field documentation solution.

THE CHALLENGE

John Woods, the owner-operator of Crossroads Property Rescue, understands that when you work in emergency restoration, it鈥檚 important that the customer knows you鈥檝e got their back in times of crisis. John advocates for his clients, making sure the insurance company has complete and reliable documentation to help restore customers鈥� lives back to normal, as quickly as possible.

For a full-service restoration company with 28 employees and ambitious business goals, this is no small feat.

johnwoods

Since 2019, 91看片 has been able to lighten the burden for Crossroads Property Rescue when it comes to reliable field documentation, making it quick and easy to document job details with photos, videos, and notes, and generate professional reports to communicate with customers and adjusters.

crossroads van

But when it came to water jobs, John鈥檚 team was still using pen and paper in the field, sometimes lacking the documentation to fully justify the charge-outs for a job. John recalls a job, invoiced at $15,000 but scrubbed down to $11,000 because he did not have the documentation to back up and prove his equipment charges鈥攁 nearly 30% loss on a single job.

鈥淚n terms of equipment usage and moisture readings, we didn't have a leg to stand on. We could not show them that we had a dehumidifier in there for 10 days, or that the moisture readings justified the reason why we had the dehumidifier in there.鈥�

THE SOLUTION

John deployed 91看片 Hydro into his process for documenting water jobs. Hydro guides technicians through the drying process鈥攈elping them dry buildings, while also capturing the rock-solid documentation needed to justify water mitigation invoices.

Woods touts Hydro鈥檚 ease-of-use鈥攁nd his whole team has gotten behind it. 鈥淎s badly as we wanted to go paperless, there just wasn't a system out there for us to do that. So we were thrilled when the process and procedures that we had on paper matched almost exactly what was outlined in the app."

John鈥檚 technicians already loved 91看片鈥檚 field-first design for documentation and now with the addition of Hydro, he鈥檚 facing no resistance at all to finally eliminating pen and paper. 鈥淓ach one of them has said, man, this is just so easy. It is just like having somebody standing over my shoulder telling me exactly what I have to do,鈥� says Woods.

Woods remarked on the cherry on top of his experience with 91看片: 91看片U鈥�91看片鈥檚 online learning platform鈥攁nd the importance of being able to quickly train his team on Hydro, especially in an industry plagued by high employee turnover rates.

鈥淲hen we had to develop training protocols, it was very taxing on us. The simplicity of the Hydro feature and the addition of 91看片U shortens what used to take six months to a year to get our team fully up and running.鈥�

THE RESULT

Hydro Unveil Frame-1

With the addition of Hydro, John鈥檚 team is equipped with 91看片鈥檚 all-in-one field-documentation solution specifically designed for technicians in the field. He is able to quickly generate detailed, indisputable reports that eliminate the stress and costs of having his invoices scrubbed.

Using 91看片, all stakeholders are united around a single source of truth 鈥� data collected directly on the job site. 鈥淗aving all that data in one place is comforting as a company, that if there is ever an issue we can defend our actions.鈥�

91看片 takes care of the documentation, so restorers can focus on getting the job done. "It's just so easy. How can you not use it? As far as 91看片 in the field, we will never change that.鈥�

LEARN MORE ABOUT HYDRO

91看片

Water Damage Restoration

Crossroads deploys 91看片 Hydro to protect profits on water jobs

Crossroads鈥� field techs capture job details and ditch pen and paper for good with 91看片鈥檚 all-in-one field documentation solution.

THE CHALLENGE

THE SOLUTION

THE RESULT

Get complete and consistent field documentation everytime.

CONTACT

RESOURCES