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April 28, 2020

Important updates to 91心頭 Link

Our latest improvements make Link easier for everyone.

Thousands of restoration contractors, adjusters, and carriers, rely on 91心頭 to increase transparency and reduce liabilities every day.  We are always looking to improve our software and make your job as easy as possible. Were excited to announce that weve made a substantial update to Link by enabling the Policyholder to assist in capturing documentation at the first notice of loss.

What is 91心頭 Link?

Experiencing a loss to a home or business can be stressful for a policyholder. Weve all heard the clich辿, a picture tells a thousand words, but there is real value in using images to communicate, make decisions and ensure clarity. Link enables you to stay connected to the policyholder and get remote visibility from the first notice of loss through the close of a claim. A picture can quickly clarify if youre dealing with 6 deep of water or 6 wide of water. 

Using visual data shared via Link from the policyholder, you can speak confidently about the loss and ensure that your team is prepared when they arrive onsite. You receive a notification alerting you of new photos and documents being added to the claim. Before even stepping onsite, you understand the loss and can plan the right equipment, employees and have authorization forms signed in order to proceed. 

Whats new with Link?Step 11.1 - RC-pop-up-window

1. Link with notifications

Imagine knowing in real time when a policyholder has uploaded signed documents and pictures. With real-time notifications, you can keep a close eye on your claims. Share Link with your policyholder and start gaining remote visibility as soon as the first photo is uploaded.

2. Room With a View

By default, any photos and documents the policyholder takes will automatically be placed in a room marked Policyholder Photos. Keeping them separate from contractor photos makes it easy when navigating through the claim and generating reports. Theres also a dedicated page for the policyholders photos and documents. This page can be easily accessed from the top of the claim overview to make reviewing photos at FNOL as quick and seamless as possible. 

Easy as 1-2-3

  1. Share Link with the Policyholder
  2. Policyholder signs work authorization remotely and photographs their loss
  3. Receive a notification as the Policyholder signs documents and submits photos so you can review and provide feedback in real-time 

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How to get started

Link with notifications is available to all 91心頭 users at no additional cost!

If you have questions about Link, or if you need a little help, call our Support Team at 1-888-937-1077.

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