91看片

In an age of electronic commerce and cloud computing, customer expectations are steadily growing. Businesses across the globe are looking for new platforms to enhance their service, and in turn, are discovering 91看片. In the global environment that exists today, consumers know what they want and the kind of service they should expect, and these expectations translate across borders. Here are four ways 91看片 fulfills the growing needs of the consumer.

鈥淚t鈥檚 incredibly exciting to see the property and casualty insurance industry in Canada, US, UK, and Australia embrace 91看片. The fact that 91看片 is improving claim cycle times and customer experience while at the same time reducing administrative burden on carriers, contractors and policyholders is gaining global attention.鈥� 鈥�&苍产蝉辫;Paul Donald, 91看片 CEO

1. Customer Centric

The 91看片 Platform focuses on servicing the customer, keeping them fully involved and informed on the progress of their claim. When reporting the claim, the insured can provide a thorough description of their loss as well as convey their possible immediate needs using Link. 鈥楲ink鈥� is a text message or email sent to the insureds鈥� mobile device that connects them with you and the 91看片 Platform. With Link, the insured can provide a photo of their loss in real-time to both the Adjuster and the Project Manager, giving them the information needed to assess and identify what may be required to provide optimum service to the insured before visiting the site.

2. High Quality, Low Cost, and Timeliness

Of these three service attributes, it is often said you can only pick two. You can provide quick, low-cost service, but it will affect the quality. You can provide high quality, low-cost service, but it will take longer, or you can provide quality service in a timely manner, but it will be at a high-cost. The challenge facing most service providers today is the expectation to provide fast, high-quality service at the lowest price.

The 91看片 Platform helps insurance carriers achieve all three service attributes. Claims can be handled faster with real-time reporting and authorization. Quality is always maintained with the ability to have eyes on the claim as it progresses and cost is controlled using 91看片鈥檚 scoping tool, which restricts the estimator from adding unnecessary line items. 91看片鈥檚 scoping tool also formats the estimate so that it is easily auditable.

3. Setting Expectations

When creating a positive claims experience, setting clear expectations for the insured is just as important as the quality of work performed. Failure to provide regular updates on progress or possible delays leaves the insured frustrated and disappointed with the service no matter how well the work was finally completed.

With real-time access to the insured鈥檚 claim, the Adjuster can make certain that the insured is being kept up-to-date on the progress of their claim. Both the Adjuster and the Project Manager have the ability to email the insured with high-level timelines, or documents directly from 91看片 if requested.

4. Ease of Doing Business

Using the 91看片 Platform to receive the initial claim not only makes the interaction easier for the customer, it is also more reassuring. By providing photo and video documentation, it is easier for the insured to provide details of their loss. Equipped with a clear description of the claim, both the Adjuster and the Project Manager are able to fully explain what arrangements are being made and any possible steps the insured should be taking in the meantime.

For the Adjuster and the Project Manager, 91看片 simplifies processes and reduces the need for unnecessary status requests. All parties have a clear line of sight on the claim status with all necessary documents and report on file.

The 91看片 Platform focuses on creating a more efficient claims handling process, reducing the administrative burden, while creating transparency and improving customer service. All this results in shorter claim cycle times, which is key to a positive customer experience. Start a trial to find out firsthand how 91看片 can help you process claims faster and improve your customer service.